Small Luna & Pet Leash Box - Ivory Cream Apricot

Each Songmont piece is carefully prepared. Due to high demand, shipping may take 3–5 extra days. We are working overtime to get your orders ready.

Prohibited countries:
Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea, Tajikistan

International shipping rates
We offer international shipping globally. Songmont provides free shipping worldwide on orders over $100 USD, a $30 fee for orders below $100.

Time required for the shipment
Once we receive your order, our warehouse team will process the order within one business day. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow up to 72 hours for your order to ship. （except presale items）

International delivery time
We try to deliver your desired bags, no matter where you are located, as fast as possible. Therefore, we partner with different shipping companies. General delivery times of different shipping agencies are listed below:

International duties and/or taxes
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

Tracking number
After order placement, you will receive an email confirmation with your order number. The tracking number will be sent via a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before reviewing the shipment status.

Late delivery
In the event of a late delivery, Songmont will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.

Package lost
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you're unable to resolve the issue with the shipping company, please email customerservice@songmont.com and we'll get to the bottom of it!

• Free standard delivery on orders over USD 100
• 30 days return

Each piece is carefully prepared. We ship worldwide (except to Sudan, South Sudan, North Korea, Cuba, Iran, Syria, and Crimea). We offer free shipping on orders over $100 USD; a $30 fee applies to orders below this threshold. All eligible items enjoy a 30-day return and exchange policy from the date of delivery. Full details may vary by country and are outlined below.

Delivery Policy Page

Visit our Delivery page for more information

Return Policy Page

Visit our returns page for more information

Global Warranty

• Warranty Period: 12 months from the date of purchase
• Applicable to both online website orders and store purchases

During the warranty period, Songmont provides repair support for eligible after-sales cases.

Warranty Requests

• Online website orders: Please contact Songmont Customer Service.
• Store purchases: Please contact the original store of purchase for assistance.

Repair Timeline

Due to international shipping and repair scheduling, repairs typically require 3–6 months to complete.

Shop with confidence with added protection for your order.

What's Covered

• Defective — Protection against damage during shipping or delivery

• Not Delivered — Coverage if your package is lost or never arrives

• Significantly Delayed — Coverage when your shipment is significantly delayed beyond the promised delivery date

Instant Resolution

Resolve eligible issues quickly in just a few clicks.

24/7 Support

Get help anytime with fast, responsive support.

How to Purchase

Add Worry-Free Purchase to your order during Add to Cart or Checkout.

Simply select the protection option before completing your purchase to enjoy added peace of mind throughout your order journey.