Shipping

Prohibited countries:

Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea

 

International shipping rates

We offer international shipping globally. All orders are covered by free worldwide shipping during special events.

 

Time required for the shipment

Once we receive your order, our warehouse team will process the order within one business day. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow 1 to 7 business days for your order to ship.

 

International delivery time

We try to deliver your desired bags, no matter where you are located, as fast as possible. Therefore, we partner with different shipping companies. General delivery times of different shipping agencies are listed below:

 

Region

Shipping Companies

Delivery Time

North America

DHL/FEDEX

6-8 business days

Europe

FEDEX/TNT

6-8 business days

Oceania

TNT/DHL

6-8 business days

East Asia except China

FEDEX/DHL

3-4 business days

South America

EMS/DHL/UPS

10-15 business days

Russia

EMS

10-15 business days

Africa

DHL

8-10 business days

Middle East

FEDEX/DHL/TNT

6-8 business days

 

International duties and/or taxes

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

 Tracking number

After order placement, you will receive an email confirmation with your order number. The tracking number will be sent via a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before reviewing the shipment status.

Late delivery  

In the event of a late delivery, Songmont will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.

Package lost

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

 

If you’re unable to resolve the issue with the shipping company, please email info.songmont@gmail.com and we’ll get to the bottom of it!