We sincerely hope you are happy with your purchase, but if you change your mind, you are free to request a return within 7 days of receipt. Please follow the return process steps below.
Policy
All items purchased are eligible for return or exchange within 7 days of receipt. The products must be in the same condition, original packaging and unused, bearing the original labels and accessories as well. Please ensure the product you return is in its original condition with the product care card, invoice and packaging include carton box, dust bags, chain wrapped etc. (except returns for damage or flaw reasons). Otherwise, we will be unable to accept your return and issue a full refund. We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. No extra service charge needed. Any item marked as 【SALE】 cannot be returned or exchanged. We will let you know once we have received your return and processed your refund. We do not process direct exchanges. We suggest you initiate a return for the refund and place a new order for the preferred item(s) at your earliest convenience.
Process
- For US domestic orders
-To initiate a return, please send an email with your order number and reason for return via email to info.songmont@gmail.com
-Once our team approves your return request, you will receive a return label and return address. Please write down your order number on a piece of paper and put it in the package. Simply attach the label to the package and drop off with the carrier within 3 days.
- Note: you may choose your own shipping carrier to return the order to us, please let us know via email to info.songmont@gmail.com with your order number and tracking number (Please note that without tracking information we may not be able to process your refund in time). We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
- For other region orders
Orders outside of US can be returned using your own choice of shipping carrier at your own cost as we will not be able to provide a return label. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
- To start a return, please send your request via email to info.songmont@gmail.com with your order number and reasons for return.
- Once our team approves your return, we will send you the return address. You can arrange the shipment and please write down your order number on a piece of paper and put it in the package. Please send us the tracking number as soon as possible. (Please note that without tracking information we may not be able to process your refund in time.)
Refund
After your return is received and inspected, we will process your refund back to your original payment method within 14 days. You will also receive an email of confirmation when this is processed.
