At Songmont, we are committed to providing a reliable product experience and thoughtful after-sales support.

Please note that after-sales services vary depending on the purchase channel. Kindly refer to the relevant section below.

1. Returns & Exchanges

Online Website Orders

  • Online website orders are eligible for after-sales service within 30 days of delivery.
  • We strive to respond to all after-sales inquiries within 24 hours. Refunds are processed within 5-8 business days after we receive the returned item.
  • Customers located in the United States, the European Union, and the United Kingdom may enjoy free return shipping when returning eligible items.
  • For customers in other countries or regions, return shipping arrangements may vary, and customers may be required to bear the corresponding return shipping costs.

Offline Store Purchases

  • Items purchased from offline stores are eligible for after-sales service within 15 days from the date of purchase.
  • All requests must be handled through the original store of purchase. After-sales services cannot be processed across different stores or countries.

After-Sales Window

Requests submitted outside the applicable after-sales period will not be eligible for return or exchange.

2. Return Conditions

To be eligible for after-sales service, items must:

  • Be in original, unused condition
  • Have all tags attached and intact
  • Include original packaging, accessories, and any promotional items (if applicable)
  • Remain in resalable condition
  • Kindly reminder: For a full refund, please return the complimentary charm with your item. If the charm is not included, its value may be deducted from your refund. Thank you for understanding.

For store purchases, a valid proof of purchase or receipt is required.

3. Global Warranty

  • Warranty Period: 12 months from the date of purchase
  • Applicable to both online website orders and store purchases

During the warranty period, Songmont provides repair support for eligible after-sales cases.

Warranty Requests

  • Online website orders: Please contact Songmont Customer Service.
  • Store purchases: Please contact the original store of purchase for assistance.

Repair Timeline

Due to international shipping and repair scheduling, repairs typically require 3–6 months to complete.

4. Additional Notes

  • Different purchase channels follow separate after-sales procedures.
  • All after-sales services are subject to review and confirmation by Songmont.
  • Songmont reserves the right of final interpretation of this policy.