Medium Song Bag - Taupe

*During the Black Friday period, due to a high volume of orders, there may be delays in shipping. We are working hard to get your order to you as quickly as possible and appreciate your patience and understanding. Thank you for choosing us!

Prohibited countries：
Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea
 
International shipping rates
We offer international shipping globally. Songmont provide free shipping worldwide on order over $100 USD, a $30 fee for orders below $100.
 
Time required for the shipment
Once we receive your order, our warehouse team will process the order within one business day. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow up to 72 hours for your order to ship.

 
International delivery time
We try to deliver your desired bags, no matter where you are located, as fast as possible. Therefore, we partner with different shipping companies. General delivery times of different shipping agencies are listed below:

International duties and/or taxes
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.
 
Tracking number
After order placement, you will receive an email confirmation with your order number. The tracking number will be sent via a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before reviewing the shipment status.
 
Late delivery  
In the event of a late delivery, Songmont will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.
 
Package lost
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

Shipping Fee
Songmont provide free shipping worldwide on order over $100 USD, a $30 fee for orders below $100.
 
If you’re unable to resolve the issue with the shipping company, please email info.songmont@gmail.com and we’ll get to the bottom of it!

Return:

We sincerely hope you are happy with your purchase, but if you change your mind, you are free to request a return within 7 days of receipt. Please follow the return process steps below.

Policy

All items purchased are eligible for return or exchange within 7 days of receipt. Please ensure the product you return is in its original condition with all tags attached, invoice and packaging (including cartons, dust bags, etc.) intact. (except returns due to damage or flaws). Otherwise, we will be unable to accept your return and issue a full refund. Please note that customers are responsible for paying for their own shipping costs for returning their item, except for quality issues (damage, stains, etc.). No extra service charge is needed. Any item marked as [SALE] cannot be returned or exchanged. We will notify you once we have received your return and processed your refund. We do not process direct exchanges. We suggest you initiate a return for the refund and place a new order for the preferred item(s) at your earliest convenience.

Please note: Customers are responsible for any customs duties and fees incurred due to personal reasons for returns, except in cases of product quality issues or our responsibility.

Process

- For US domestic orders

-To initiate a return, please submit a return request.

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Please note that the return shipping label will expire in 7 days, so please send it back as soon as possible. Write down your order number on a piece of paper and put it in the package. Simply attach the label to the package and drop off with the carrier within 3 days.

Please note that a shipping label fee of 30 USD per item will be deducted from the refund. After the product is returned, you receive a refund.

- Note: You may choose your own shipping carrier to return the order to us, please let us know via email to info.songmont@gmail.com with your order number and tracking number, we will provide the return address after we approve your return request. (Please note that without tracking information we may not be able to process your refund in time). We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

- For other region orders

Orders outside of US can be returned using your own choice of shipping carrier at your own cost as we will not be able to provide a return label. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

 -To initiate a return, please submit a return request.

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.

Once our team receive your request, we will send you the return address via email. Please email the tracking number of your return package and the information of the logistics company you have chosen to  info.songmont@gmail.com , along with your order number and the reasons for the return. Once we receive your information, we will approve your return request in our system.

You can arrange the shipment and please write down your order number on a piece of paper and put it in the package. Please send us the tracking number as soon as possible. (Please note that without tracking information we may not be able to process your refund in time.) 

Refund

After your return is received and inspected, we will process your refund back to your original payment method within 14 days. You will also receive an email of confirmation when this is processed.