Return & Exchange

We sincerely hope you are happy with your purchase, but if you change your mind, you are free to request a return&exchange within 7 days of receipt. Please follow the return process steps below.

Policy

All items purchased are eligible for return or exchange within 7 days of receipt. Please ensure the product you return is in its original condition with all tags attached, invoice and packaging (including cartons, dust bags, chain wrapped etc.) intact. (except returns due to damage or flaws). Otherwise, we will be unable to accept your return and issue a full refund. Please note that customers are responsible for paying for their own shipping costs for returning their item, except for quality issues (damage, stains, etc.). No extra service charge is needed. Any item marked as [SALE] cannot be returned or exchanged. We will notify you once we have received your return and processed your refund. To exchange all other items by mail, we recommend returning the item and purchasing the new product to ensure product availability.

Please note: Customers are responsible for any customs duties and fees incurred due to personal reasons for returns, except in cases of product quality issues or our responsibility.

Process

  1. Start Your Request: Click the link below to initiate your return or exchange.
  2. Follow Instructions: Complete the online form with your order details and reason for return/exchange.
  3. Prepare & Ship: Pack your unused, undamaged item(s) in their original packaging with tags attached. Ship using the instructions provided.
  4. We Process: Once received and inspected, we'll process your refund or ship your exchange.

Note:

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Please note that the return shipping label will expire in 7 days, so please send it back as soon as possible. Write down your order number on a piece of paper and put it in the package. Simply attach the label to the package and drop off with the carrier within 3 days.

- For US domestic orders: Please note that a shipping label fee of 30 USD per item will be deducted from the refund. (Except product return reasons)

- For other regional orders: Orders outside of the US can be returned using your own choice of shipping carrier at your own cost as we will not be able to provide a return label.

- Your return shipping address will be provided in our return authorization email, with dedicated warehouses in the United States and China. Please always use the address specified in your official return instructions.

- You may choose your own shipping carrier to return the order to us, please let us know via email to customerservice@songmont.com with your order number and tracking number, we will provide the return address after we approve your return request. (Please note that without tracking information we may not be able to process your refund in time). We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

Refund

After your return is received and inspected, we will process your refund back to your original payment method within 14 days. You will also receive an email of confirmation when this is processed.