Tranquil Crystal Charm - Moonstone

Each Songmont piece is carefully prepared. Due to high demand, shipping may take 3–5 extra days. We are working overtime to get your orders ready.

Prohibited countries:
Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea, Tajikistan

International shipping rates
We offer international shipping globally. Songmont provides free shipping worldwide on orders over $100 USD, a $30 fee for orders below $100.

Time required for the shipment
Once we receive your order, our warehouse team will process the order within one business day. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow up to 72 hours for your order to ship. （except presale items）

International delivery time
We try to deliver your desired bags, no matter where you are located, as fast as possible. Therefore, we partner with different shipping companies. General delivery times of different shipping agencies are listed below:

International duties and/or taxes
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

Tracking number
After order placement, you will receive an email confirmation with your order number. The tracking number will be sent via a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before reviewing the shipment status.

Late delivery
In the event of a late delivery, Songmont will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.

Package lost
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you're unable to resolve the issue with the shipping company, please email customerservice@songmont.com and we'll get to the bottom of it!

At Songmont, we are committed to providing a reliable product experience and thoughtful after-sales support.

Please note that after-sales services vary depending on the purchase channel. Kindly refer to the relevant section below.

1. Returns & Exchanges

Online Website Orders

• Online website orders are eligible for after-sales service within 30 days of delivery.
• We strive to respond to all after-sales inquiries within 24 hours. Refunds are processed within 5-8 business days after we receive the returned item.
• Customers located in the United States, the European Union, and the United Kingdom may enjoy free return shipping when returning eligible items.
• For customers in other countries or regions, return shipping arrangements may vary, and customers may be required to bear the corresponding return shipping costs.

Offline Store Purchases

• Items purchased from offline stores are eligible for after-sales service within 15 days from the date of purchase.
• All requests must be handled through the original store of purchase. After-sales services cannot be processed across different stores or countries.

After-Sales Window

Requests submitted outside the applicable after-sales period will not be eligible for return or exchange.

2. Return Conditions

To be eligible for after-sales service, items must:

• Be in original, unused condition
• Have all tags attached and intact
• Include original packaging, accessories, and any promotional items (if applicable)
• Remain in resalable condition

For store purchases, a valid proof of purchase or receipt is required.

3. Global Warranty

• Warranty Period: 12 months from the date of purchase
• Applicable to both online website orders and store purchases

During the warranty period, Songmont provides repair support for eligible after-sales cases.

Warranty Requests

• Online website orders: Please contact Songmont Customer Service.
• Store purchases: Please contact the original store of purchase for assistance.

Repair Timeline

Due to international shipping and repair scheduling, repairs typically require 3–6 months to complete.

4. Additional Notes

• Different purchase channels follow separate after-sales procedures.
• All after-sales services are subject to review and confirmation by Songmont.
• Songmont reserves the right of final interpretation of this policy.