Return & Exchange

Songmont is committed to providing you with high-quality products and excellent customer service. Please review our Return & Exchange policy below.

Start Return/Exchange Here

1. Processing Time

We strive to respond to all after-sales inquiries within 24 hours. Refunds are processed within 5-8 business days after we receive the returned item.

2. Return & Exchange Window

We offer a 30-day return and exchange policy from the date of delivery.

3. Return & Exchange Policy

For the US & European Union:

- Product Quality Issues: (e.g., damage, defects, wrong item received) We cover all return or exchange shipping costs. If you choose to exchange, we will re-ship the correct or replacement item free of charge.

- Non-Quality Issues: (e.g., dislike, size issue, style doesn't match) You may return or exchange the item within 30 days. We cover all return or exchange shipping costs.

For Other Countries:

- Product Quality Issues: (e.g., damage, defects, wrong item received) We cover all return or exchange shipping costs. If you choose an exchange, we will re-ship the correct or replacement item free of charge.

- Non-Quality Issues: (e.g., dislike, size issue, style doesn't match) You may return or exchange the item within 30 days. However, you are responsible for the international return shipping cost and duties to our US/German/China return warehouse.

- We are actively working to optimize local return solutions for other countries.

4. Return Instructions

To ensure a smooth refund process, please make sure the returned item meets the following conditions:

- Original packaging is intact (including dust bag, gift box, tags)

- All product tags and labels are attached and undetached

- No signs of use (no scratches, stains, or modifications)

- Note: Returns that affect resale conditions cannot be accepted for refund. Thank you for your understanding.

5. Warranty

- Warranty Window: 12 months

- Warranty Policy: Free repair services within 12 months. If the issue is due to a product defect, we cover shipping costs; otherwise, the customer is responsible for round-trip shipping fees.

- Lifetime Replacement: Some accessories qualify for free lifetime replacement.

- Beyond 12 Months: All repair costs and return shipping fees are the responsibility of the customer.