FAQs

FAQ: Returns & Exchanges

Q: How long does it take to process a refund?

A: Refunds are processed within 5–8 business days after we receive your returned item.

Q: What is the window for returns or exchanges?

A: We offer a 30-day return or exchange policy starting from the delivery date.

Q: What if I received a damaged, defective, or wrong item?

A: For all regions, we cover return or exchange shipping costs. Exchanges are reshipped for free.

Q: What if I want to return or exchange for non-quality issues (e.g., style, size)?

A: US & EU: We cover return shipping costs.
Other countries: You cover the international return shipping fee to our US/Europe/China warehouse.

Q: What condition must returned items be in?

A: Items must be unused, with original packaging (including dust bag, gift box, and tags), and all tags must be attached. No scratches, stains, or modifications.

Q: What is the warranty period?

A: We offer a 12-month warranty covering free repairs for product defects, including shipping. For non-defects, customers pay round-trip shipping.