Hugnny Bag - Red

Prohibited countries：
Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea
 
International shipping rates
We offer international shipping globally. All orders are covered by free worldwide shipping.
 
Time required for the shipment
Once we receive your order, our warehouse team will process the order within one business day. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow 1 to 7 business days for your order to ship.
 
International delivery time
We try to deliver your desired bags, no matter where you are located, as fast as possible. Therefore, we partner with different shipping companies. General delivery times of different shipping agencies are listed below:

 

Region	Shipping Companies	Delivery Time
North America	DHL/FEDEX/UPS/UniUni	8-12 business days
Europe	FEDEX/TNT/Royal Mail	8-10 business days
Oceania	TNT/DHL/AU	10-15 business days
East Asia except China	FEDEX/DHL	3-4 business days
South America	EMS/DHL/UPS	10-15 business days
Russia	EMS	10-15 business days
Africa	DHL	8-10 business days
Middle East	FEDEX/DHL/TNT	6-8 business days

 

International duties and/or taxes
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.
 
 Tracking number
After order placement, you will receive an email confirmation with your order number. The tracking number will be sent via a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before reviewing the shipment status.
 
Late delivery  
In the event of a late delivery, Songmont will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.
 
Package lost
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
 
If you’re unable to resolve the issue with the shipping company, please email info.songmont@gmail.com and we’ll get to the bottom of it!

 

 

We sincerely hope you are happy with your purchase, but if you change your mind, you are free to request a return within 7 days of receipt. Please follow the return process steps below.

Policy

All items purchased are eligible for return or exchange within 7 days of receipt. Please ensure the product you return is in its original condition with the product care card, invoice and packaging include carton box, dust bags, chain wrapped etc. (except returns for damage or flaw reasons). Otherwise, we will be unable to accept your return and issue a full refund. We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item, a $22 - $25 shipping fee will be deducted from your refund. Except for quality issues (damages, stains, etc.). No extra service charge needed. Any item marked as 【SALE】 cannot be returned or exchanged. We will let you know once we have received your return and processed your refund. We do not process direct exchanges. We suggest you initiate a return for the refund and place a new order for the preferred item(s) at your earliest convenience.

Process

- For US domestic orders

-To initiate a return, please send an email with your order number and reason for return via email to info.songmont@gmail.com

-Once our team approves your return request, you will receive a return label. Please write down your order number on a piece of paper and put it in the package. Simply attach the label to the package and drop off with the carrier within 3 days.

- Note: You may choose your own shipping carrier to return the order to us, please let us know via email to info.songmont@gmail.com with your order number and tracking number, we will provide the return address after we approve your return request. (Please note that without tracking information we may not be able to process your refund in time). We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

- For other region orders

Orders outside of US can be returned using your own choice of shipping carrier at your own cost as we will not be able to provide a return label. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

- To start a return, please send your request via email to info.songmont@gmail.com with your order number and reasons for return.

- Once our team approves your return, we will send you the return address. You can arrange the shipment and please write down your order number on a piece of paper and put it in the package. Please send us the tracking number as soon as possible. (Please note that without tracking information we may not be able to process your refund in time.) 

Refund

After your return is received and inspected, we will process your refund back to your original payment method within 14 days. You will also receive an email of confirmation when this is processed.