Warrant Policy

In the unlikely event the handbag needs repair (e.g., a lock or a handle breaks or something needs to be restitched) within 3 months from the date of receipt, we will provide free repair service.

This service does not include the cost of shipping unless the issue is due to a product defect or our error, in which case we will cover the shipping costs.

Outside of the 3-month warranty, customers will be responsible for all repair costs and return shipping fees.

 

Please note: Softening of the handbag shape due to regular use is normal and is not considered a defect; therefore, we cannot offer repairs for this issue. Repair costs vary depending on the extent of the damage.

 

If you need repair services or have any questions, please contact us via email： info.songmont@gmail.com.