Large Luna Bag - Black(Preorder ships in 40 days)

Songmont took inspiration from the moon, harnessing its potent energy to connect more deeply with us and the surroundings, empowering the carrier with a gentle but resolute attitude of living.

Limited edition of our best sellers, Songmont medium Luna Bag. It has larger space to meet different needs, and variety of carrying ways to adapt different scenarios.

DETAILS & DIMENSIONS
- Nappa leather, soft leather with a supple hand feel
- Inner：microfiber leather
- Matte gold finish vintage hardware, fade resistant
- W 46CM/18.11” x H 36CM/14.17” x D 8CM/3.15”
- Weight: 900G/1.98lbs
- Shoulder strap: 70CM/27.56”
- One bag, two shapes, four ways to carry - shape differently with the detachable strap for on the shoulder, cross body, or hand carry

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Return:

We sincerely hope you are happy with your purchase, but if you change your mind, you are free to request a return within 7 days of receipt. Please follow the return process steps below.

Policy

All items purchased are eligible for return or exchange within 7 days of receipt. Please ensure the product you return is in its original condition with the product care card, invoice and packaging include carton box, dust bags, chain wrapped etc. (except returns for damage or flaw reasons). Otherwise, we will be unable to accept your return and issue a full refund. We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. Except for quality issues (damages, stains, etc.). No extra service charge needed. Any item marked as 【SALE】 cannot be returned or exchanged. We will let you know once we have received your return and processed your refund. We do not process direct exchanges. We suggest you initiate a return for the refund and place a new order for the preferred item(s) at your earliest convenience. 

Please note: Customers are responsible for any customs duties and fees incurred due to personal reasons for returns, except in cases of product quality issues or our responsibility.

Process

- For US domestic orders

-To initiate a return, please submit a return request.

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Please write down your order number on a piece of paper and put it in the package. Simply attach the label to the package and drop off with the carrier within 3 days.

Please note that a shipping label fee of 30 USD per item will be deducted from the refund. After the product is returned, you receive a refund.

- Note: You may choose your own shipping carrier to return the order to us, please let us know via email to info.songmont@gmail.com with your order number and tracking number, we will provide the return address after we approve your return request. (Please note that without tracking information we may not be able to process your refund in time). We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

- For other region orders

Orders outside of US can be returned using your own choice of shipping carrier at your own cost as we will not be able to provide a return label. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

 -To initiate a return, please submit a return request.

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.

Once our team receive your request, we will send you the return address via email. Please email the tracking number of your return package and the information of the logistics company you have chosen to  info.songmont@gmail.com , along with your order number and the reasons for the return. Once we receive your information, we will approve your return request in our system.

You can arrange the shipment and please write down your order number on a piece of paper and put it in the package. Please send us the tracking number as soon as possible. (Please note that without tracking information we may not be able to process your refund in time.) 

Refund

After your return is received and inspected, we will process your refund back to your original payment method within 14 days. You will also receive an email of confirmation when this is processed.